These Terms and Conditions govern the white-label fulfillment services provided by Virtual Ninjas (referred to as "we", "us", or "our") to marketing agencies (referred to as "Agency", "Partner", or "you"). By contracting our services, scheduling consultations, or creating accounts, you agree to comply with and be bound by these terms.
We operate as a silent, backend fulfillment partner. Our media buying, optimization, and structural campaign setups are delivered entirely under your agency's brand. We do not maintain direct communication or establish separate business relationships with your agency's clients without your explicit written authorization.
Virtual Ninjas provides specialized paid media optimization and campaign management. The scope of active campaign management includes:
Any expansion of these services, including custom software integrations, direct client support calls, or manual CRM management, must be agreed upon separately in writing.
All active fulfillment services are billed on a flat monthly retainer basis to keep pricing clear and simple for growing agencies:
Exclusivity & Scale Guarantee: We charge a flat fee per client, meaning your margins increase as you scale. We do not require long-term contracts for the agency, you pay only for active accounts on your roster.
We respect your client relationships. Virtual Ninjas strictly guarantees that we will not solicit, bypass, or contract directly with any client account, lead, or business manager that is introduced to us through your agency. This non-circumvention guarantee remains active during our partnership and for a period of 2 years following the termination of our services for any respective account.
To enable fulfillment, you must provide active partner access to the respective client advertising accounts (using manager tools like Facebook Partner Access or Google MCC link approvals). You maintain full administrative ownership of these accounts and can revoke our permissions at any time. You are solely responsible for all ad spend billed directly by ad platforms (such as Meta or Google) to your clients' credit cards.
While we use industry best practices and follow compliance guidelines for all networks, you acknowledge that advertising platforms maintain absolute discretion over account approvals and policy enforcement. Virtual Ninjas is not responsible or liable for client account suspensions, disabled ad managers, or campaign rejections resulting from platform policy changes, previous compliance histories, or client business categories.
Paid advertising performance is influenced by numerous factors beyond our control, including client landing page conversion rates, sales follow-up response times, lead close rates, product market fit, and platform algorithm updates. While we optimize campaigns to deliver high-quality leads, Virtual Ninjas does not guarantee specific close rates, revenue numbers, or sales metrics for your clients.
You may cancel active campaign management for any specific client account by providing written notice at least 3 business days before the next scheduled billing date. Upon cancellation, optimization tasks will cease at the end of the current paid billing cycle, and partner access permissions will be safely returned to your agency.
In no event shall Virtual Ninjas or its team members be liable for any indirect, incidental, special, or consequential damages (including loss of profits, client contracts, or agency reputation) arising out of or related to our campaign management, even if advised of the possibility of such damages. Our maximum liability under any circumstances shall be limited to the fees paid by the Agency for the specific client campaign in question during the billing month immediately preceding the claim.
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is registered, without giving effect to any principles of conflicts of law. Any legal actions or proceedings must be initiated in the competent courts of our primary business registry.
For billing inquiries, cancellation notices, or terms compliance reviews, please contact our team at: [email protected].